Återbetalningspolicy

RETURN & REFUND POLICY — THE VINTAGE GALLERY

At The Vintage Gallery, we want every customer to feel confident when purchasing pre-loved luxury. While all items are thoroughly inspected and authenticated, we understand that sometimes a return may be necessary.

1. Returns

You have the right to withdraw from your purchase within 14 days of the delivery date, in accordance with EU consumer law. You do not need to give a reason.

Please return the item in the same condition as you received it, together with any packaging, tags, accessories and authentication documents that came with it. You may of course inspect the item as you would in a shop.

If the item has been handled beyond what is necessary to establish its nature and condition (for example used, damaged or altered), we may deduct an amount corresponding to the reduced value from your refund, as permitted by EU consumer law.

2. Condition on Return

Every bag is unique and sold in the condition shown in its photos and description. When we receive a return, we compare it with our own photos and records taken before shipping.

3. Refunds

Once your return is received and inspected, we will confirm your refund by email.

Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank.

4. Shipping Costs

Return shipping costs are the responsibility of the customer.

When you withdraw from a purchase, we refund the full product price and the original standard shipping cost. If you chose a more expensive shipping option (such as Priority Shipping), we refund the cost of our standard shipping only. Refunds are made within 14 days of receiving your withdrawal notice, but we may wait until we have received the item back.

5. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately.
We will resolve the issue as quickly as possible in accordance with our guarantee of 100% authenticity and quality.

6. Authenticity Guarantee

Every item sold by The Vintage Gallery is verified by experts to ensure 100% authenticity.
No counterfeit or replica products ever reach our store.

7. How to Start a Return

To request a return, reach out to our customer support team through the contact form on our website.
Provide your order number and reason for return, and we will guide you through the next steps.

8. EU Consumer Rights

This policy complies with applicable EU consumer protection laws.
Your statutory rights remain unaffected.